Executive, Pre-Course Coordination & Digital Operations (2 years contract) - #1108027

Manage operations and learning administration

• Ensure timely preparation of classes (for Pre-Operations Team).

• Coordinate preparation of course materials (including ordering of e-courseware, licenses, digital labs), refreshments ordering and attendance lists.

• Coordinate with on-site Operations team to ensure classes are ready to start.

• Send confirmation/cancellation letters to trainees before commencement of classes.

• Coordinate learner registration for corporate clients.

• Support coordination of trainee transfer of classes.

• Liaise with external assessment centres for booking of assessments.

• Record daily tasks completed for reporting.

Manage stakeholders

• Handle enquiries from public, corporate clients, trainers and trainees on logistics and administrative related matters.

• Maintain good customer service relationships at all times.

• Liaise with Corporate Sales Team on dates and attendance updates.

Requirements:

• Diploma holder or equivalent qualifications

• Good complaint resolution skills will be an advantage.

• Good knowledge of supported courses will be an advantage.

• Good knowledge of training administration systems will be an advantage

• Good knowledge of Power Apps, Power Automate will be an advantage

• Working Location: Jurong East