Service Delivery Manager (AMS) - #1107737

Key Responsibilities

Application Maintenance and Support (AMS):

• Support the Application Support Manager in overseeing AMS operations.

• Collaborate with vendors and internal teams to onboard vendors and ensure compliance with contractual SLAs.

• Review vendor deliverables such as change requests, incident reports, and resource utilization summaries.

• Manage incident, release, and change management processes.

• Prepare monthly service reports and assess vendor performance.

Vendor Management:

• Work closely with vendors to resolve issues promptly and minimize business disruptions.

• Ensure vendors adhere to processes and organizational standards.

Project Management:

• Oversee and deliver application enhancements and change requests with vendors or internal teams.

BAU Operations:

• Identify cost-saving opportunities and drive efficiencies through root cause analysis, knowledge management, and performance optimization.

• Periodically review and update knowledge bases to reflect current business processes.

• Provide support for applications outside the scope of AMS and participate in disaster recovery exercises.

Requirements:

• Degree in Computer Science, Computer Engineering, or Information Technology.

• At least 5 years of experience in application maintenance and support, with a strong focus on vendor management.

• A minimum of 2 years of project management experience.

• Proficiency in ITIL methodologies; ITIL certification is a plus.

• Technical skills, including:

  • Java (version 8 and above), Unix/RedHat scripting, middleware (Weblogic, Tomcat, SpringBoot).

  • Automation tools, build tools (Maven, Jenkins), and databases (Oracle, MSSQL).

  • SDLC methodologies (Waterfall, Agile).

• Excellent communication skills to engage with both technical and non-technical stakeholders.

• Strong analytical and problem-solving abilities.

• Proactive attitude and a collaborative approach to teamwork.

• Experience in the logistics or port operations industry is an advantage.