Support Officers cum Admin (Pasir Ris / Tampines) - #1107139

P-Serv is partnering with our Client to hire for Support Officers! If you have what it takes to be a part of the Team, click apply!

Job Responsibilities:

• Maintain a constant presence at the front counter to provide prompt assistance

• Greet and register walk-in customers using the case management system; manage the queue when necessary

• Respond to customer enquiries professionally and efficiently

• Manually track walk-in customer numbers in the event of queue system downtime

• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening

• Handle telephone and inbound email enquiries in a timely and courteous manner

• Provide administrative support, including document filing, data entry, printing, and mailing of letters

• Assist with setting up videoconferencing and other communication equipment for scheduled appointments

• Provide logistical support for ad-hoc events when needed

• Engage with customers to teach/guide on digital apps and online services

• Assisting customers with online application forms using the portal

• Perform prompt follow-ups and administrative duties

• Perform any additional duties assigned by supervisor

Job Requirements:

• Min GCE ‘N’ Level with prior experience in customer service support is an advantage

• Pleasant and professional demeanour with good interpersonal and communication skills

• Able to handle customer enquiries tactfully

• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications

• Able to work independently and as part of a team

Working hours / Location:

• Monday to Friday – 8:15am to 6:30pm (with 1hr break)

• Deployed to nearest home location

We regret to inform, only shortlisted candidates shall be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.p-serv.com.sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.  

EA License No: 90C3494 | EA Personnel No: R1106405 | EA Personnel Name: Khadijah Abdul Rahman