Patient Service Associate (Inpatient Wards/Urgent Care Centre) - #1107040

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers/ patients, with the key aim of providing excellent patient care and satisfaction.

Opening 1: Duties & Responsibilities (Inpatient Wards)

• Handle admission, discharge and transferring of patients into wards, which includes creating and maintaining proper personal records of patients without compromising any data and safety breaches.

• Making internal and external appointments for patients as per ordered by doctors.

• Ensure ward’s operational and procedural area readiness based on desired service standards.

• Provide basic financial counselling to patient and next-of-kin when requested.

• Manage stock inventory within the assigned ward.

• Provide chaperone assistance to doctors/nurses and prepare consultation documents.

• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

• Working schedule: 5 days’ work week (Monday to Sunday) on rotating shifts. Earliest shift starts from 8am to 5:30pm, and latest shift starts from 12pm to 9:30pm.

Opening 2: Duties & Responsibilities (Urgent Care Centre)

• Ensure department’s operational readiness. Ensure that workstations are always kept tidy and clean. Ensure sufficient stationery stock is maintained in the department.

• Assist with smooth patient journey including:

• Registration of patients, and updating of NOK contacts

• Attending to and managing patients’ enquiries

• Assisting with admission process, which includes financial counselling and monitoring of bed request status.

• Discharging of patients which includes system discharge, scheduling of appointments and payment collection.

• Providing value-added value services that contributed to the smooth operations of the department and overall staff and patient satisfaction.

• Ensuring accurate and timely registration and promote the usage of self-help kiosk.

• Provide administrative assistance in the daily operations and department events.

• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time. 

• Working schedule: 5 days’ work week (Monday to Sunday) on rotating shifts. Earliest shift starts from 7.30am to 3:30pm, and latest shift starts from 9pm to 8am.

 Requirements

• Minimum GCE “O” Levels qualification or equivalent.

• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.

• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.

• Able to multitask and work in a fast-paced environment.

• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.

This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance. 

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.