Retail Manager, Core Duty Free - #1106924

KEY RESPONSIBILITIES

• Drive store performance through proactive KPI monitoring (sales, average basket size, conversion, staff productivity, etc.) and implement corrective actions as needed.

• Collaborate with Commercial and Merchandising teams to optimise product mix, promotions, and visual merchandising in line with passenger profiles.

• Deliver regular sales performance reports and analysis, and cascade commercial objectives to store teams.

• Support delivery of annual revenue and profit targets for assigned locations.

• Ensure consistent adherence to all Standard Operating Procedures (SOPs), including those related to cash handling, stock management, and customer interactions.

• Guarantee outstanding service levels according to OSCAR standards and in compliance with the Singapore Cruise Centre.

• Oversee inventory accuracy, stock levels, replenishment cycles, and coordination with the Buying and Supply Chain teams.

• Monitor compliance with loss prevention policies and escalate any discrepancies or incidents promptly.

• Lead annual physical stock counts, monthly cycle counts, and store fit-outs or refurbishments.

• Maintain high standards of cleanliness, display integrity, safety, and merchandising per brand and CAG guidelines.

• Drive a high-performance culture by training, coaching, and motivating team members to exceed sales and service goals.

• Participate in recruitment, onboarding, and induction of new hires, in coordination with HR.

• Monitor team attendance, manage rosters, and ensure adequate shift coverage across all trading hours.

• Conduct regular performance appraisals, feedback sessions, and career development conversations.

• Identify high-potential team members and propose individual development or succession plans.

• Support resolution of disciplinary matters in alignment with company policy and MOM regulations.

• Collaborate closely with internal teams including HR, Marketing, Merchandising, and Finance to implement retail strategies effectively.

• Ensure compliance with Singapore Cruise Centre security, safety, and regulatory standards at all times.

CANDIDATE PROFILE

• Diploma or Bachelor’s Degree in Business, Retail Management, or a related field.

• Minimum 5 years of relevant experience in retail operations, including team management experience.

• Prior exposure to Cruise Centre, travel retail, or duty-free environment is a strong advantage.

• Able to work in a rotating shift schedule, including weekends and public holidays.

• Strong command of English; ability to converse in Chinese or other languages is an asset due to international customer base.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint); knowledge of POS systems and retail analytics tools is preferred.

• Sound analytical skills; able to interpret KPIs and convert insights into action.

• Knowledge of merchandising principles and product handling in high-volume retail settings.

• Energetic and hands-on leadership style

• Excellent interpersonal and cross-cultural communication skills

• Strong customer-first mindset and problem-solving orientation

• Commercially savvy with good business acumen

• Resilient, adaptable, and able to thrive in a dynamic retail environment

• High level of integrity, confidentiality, and professionalism