Court Administrative Officer // Govt Agencies (Near MRT) - #1106687

Court Administrative Officer // Govt Agencies (Near MRT)

Location: Clarke Quay

Working Hours:

1. Mon-Thu(830am-6pm), Fri(830am-530pm)

2. Sat (830am-1pm) - Rostered on average twice a month

Salary: $2850/month

Contract Duration: 1 Year

Job Scope:

• Provide frontline operational support for Registry and Court Operations, which include explaining filing requirements and documents needed for applications.

• Handle court users’ enquiries and process applications over the counter.

• Process high-volume online applications efficiently and effectively within timelines.

• Liaise with internal stakeholders to provide support services for court users

• Manage day-to-day system requests, liaise with technical support specialist to resolve issues raised from internal or external stakeholders.

• Conduct physical delivery and explain official court documents to parties in Singapore; track, monitor, and verify service status in adherence to timeline.

• Participate in projects to improve existing workflows and update of SOPs.

• Coordinate and work with multi-disciplinary experts from strategic partners and external agencies such as MSF and SPF in the holistic management of cases.

Requirements:

• At least 3 years of relevant working experience

• Able to perform field duties outside FJC premises which involves travelling around Singapore using public or own transport (reimbursable)

• Excellent customer service experience with members of the public and external stakeholders

• Conversant in use of IT and related applications