Program Operations Executive - #1106354

Job Description

We are looking for a proactive and detail-oriented individual to join our team as a Program Operations Executive. In this role, you will work closely with the Program Manager to support day-to-day operations, manage customer accounts, and coordinate internal teams to ensure timely delivery of products and services.

Key Responsibilities

• Build and maintain strong relationships with customers by identifying and assessing current and future needs

• Ensure timely fulfillment of customer orders or provide prompt updates on schedule revisions

• Liaise with internal departments to support on-time delivery

• Respond promptly to all customer inquiries

• Prepare reports, presentations, and proposals as required

• Process and acknowledge sales orders

• Coordinate with internal departments to ensure seamless order fulfillment

• Prepare product samples, quotations, and price estimates in line with customer expectations

• Create production and replacement work orders

• Ensure timely billing and assist in overdue payment collection

• Manage customer product content accurately

• Raise purchase requisitions and plan material needs to meet production requirements

• Monitor inventory levels for raw materials, WIP, and finished goods

• Analyze order trends and provide forecast schedules to material planners

• Ensure service providers and vendors meet agreed timelines and pricing

• Evaluate vendor performance and build strong relationships with reliable partners

• Identify areas for improvement in workflow or operations

• Propose and implement feasible initiatives to enhance effectiveness and efficiency

• Prepare and regularly update key functional metrics

• Guide and train junior Program Administrators (for Senior Executive level)

Requirements

• Diploma/Degree in Business Administration, Supply Chain Management, or other related fields

• 1–2 years of experience in an operations/supply chain environment (for Program Administrator)

• 3–5 years of experience in an operations/supply chain environment (for Senior Program Administrator)

• Good command of English, with the ability to communicate confidently in both written and spoken form

• Proficiency in Mandarin to communicate with Mandarin-speaking clients/vendors

• Strong interpersonal and presentation skills

• Proactive, independent, and customer-oriented

• Experience in the printing or packaging industry is an added advantage

• Familiarity with MRP and SAP systems is a plus