Customer Service Associate, Live Chat (1 year contract) - #1106305

Responsibilities:

• Attend to enquiries and requests via phone calls and live chats in a professional, efficient, accurate, and timely manner.

• Resolve customers’ and financial representatives’ issues at the first point of contact, ensuring proper closure.

• Accurately update all customer interactions in the Customer Relationship Management (CRM) system.

• Ensure timely and effective follow-up with customers and financial representatives as promised.

• Assess appeals and provide recommendations to Managers, Heads, or HODs as appropriate.

• Support ad-hoc projects or initiatives as assigned by management.

• Perform additional duties or overtime during peak periods or operational exigencies when required.

Requirements:

• Diploma or Degree holders with relevant experience are preferred

• Candidates without prior experience may apply

• Comfortable engaging with customers from diverse backgrounds over the phone.

• Confident in handling live chats with financial representatives through a chat platform.

• Strong interpersonal and communication skills.

• Pleasant and cheerful disposition with a service-oriented mindset.

• A collaborative team player who can thrive in a fast-paced environment

• Singaporeans only