Clinical Lead (Sleep Health) - #1106003

Clinical Lead (Sleep Health)

About the Role

We are seeking a Clinical Lead (Sleep Health) to elevate the quality and consistency of our sleep therapy counselling services. You’ll guide a team of CPAP Counsellors, handle escalated patient cases, maintain clinical protocols, and play a key role in patient adherence, partnerships, and service outcomes.

This role blends leadership with hands-on experience — ensuring you remain connected to the real-world challenges faced by CPAP Counsellors, while steering the team’s clinical growth and effectiveness.

What You’ll Be Responsible For

• Act as the primary escalation point for complex or high-risk CPAP cases
• Coach and mentor CPAP Counsellors to maintain high clinical standards
• Review and improve standard operating procedures for therapy counselling
• Contribute to resupply logic, patient adherence strategy, and partner education
• Represent clinical perspectives in partnerships and B2C campaigns
• Actively perform CPAP counselling duties periodically to maintain a strong understanding of frontline workflows, patient needs, and counsellor challenges

What Success Looks Like

• ≥ 90% compliance with clinical counselling protocols
• < 5% backlog in escalated patient cases
• Timely and documented resolution of all clinical queries
• High satisfaction and confidence from the counselling team
• Strong alignment between counselling workflows and clinical standards

You Might Be a Good Fit If You…

• Are a trained healthcare professional (e.g. Respiratory Therapist, Nurse, Allied Health)

• Have good commercial experience
• Have experience in sleep therapy, CPAP support, or chronic care management
• Are confident leading peers and guiding care quality
• Enjoy collaborating across marketing, partnerships, and operations
• Understand patient adherence psychology and education tactics
• Are willing to rotate through CPAP Counsellor responsibilities occasionally (e.g. intake calls, therapy consults, resupply engagement) to stay grounded in day-to-day patient experience

Tools You'll Use

• CRM (HubSpot or equivalent) to document escalations and patient notes
• Workflow platforms (e.g. shared calendars, ticketing)
• Resupply and patient management dashboards

Bonus If You Have:

• Experience setting up or revising healthcare SOPs
• Exposure to digital health platforms or clinical partnerships
• Interest in building educational content or webinars

Why Join Us?

We’re a growing healthcare team supporting thousands of sleep therapy patients with a mix of digital counselling and clinical service. You’ll get the opportunity to shape standards, work across teams, and drive real outcomes in a lean, mission-driven environment.

Ready to lead with both heart and hands?
Apply now with your CV and a short note on your leadership philosophy.