DCIM Systems Engineer - #1105785

Job Responsibilities

Pre-Sales Support & Solution Design

• Act as the technical subject matter expert (SME) for DCIM solutions during sales engagements.

• Gather customer requirements and conduct site surveys (if needed).

• Design end-to-end DCIM solutions based on customer infrastructure (e.g. sensor layout, rack access, monitoring points).

• Prepare technical proposals, solution diagrams, device list, and scope of work.

• Participate in technical presentations, demos, and customer clarifications.

Technical Proposal & Tender Documentation

• Develop technical content for RFQ/RFP responses and tender submissions.

• Define system architecture, integration methods (SNMP, Modbus, NTP, etc.).

• Provide estimated BOM, pricing input, project timelines, and resource needs.

• Support handover from proposal to project delivery team.

DCIM System Deployment

• Configure DCIM software (e.g., Eaton Brightlayer).

• Commission sensors, PDUs, rack access systems, and network monitoring points.

• Integrate DCIM platform with access control, VMS, or EMS/BMS systems.

• Set up alerts, threshold profiles, dashboards, and user access rights.

System Integration & Troubleshooting

• Ensure connectivity of all devices through IP assignment and protocol configuration.

• Perform testing and validation (UAT/SAT) with internal and customer teams.

• Troubleshoot connectivity or sensor-related issues and coordinate with vendors as required.

Post-Sales Support & Maintenance

• Provide technical support for system enhancements, version upgrades, or device expansions.

• Generate reports and recommendations for operational teams.

• Maintain documentation (network maps, access control configurations, integration points).

Job Requirements

• Diploma or Degree in Electrical Engineering, Information Technology, Computer Engineering, or Mechanical Engineering.

• 2-5 years in Data Centre Systems, IT/facilities integration, or technical pre-sales.

• Strong background in DCIM platforms, environmental and power monitoring, and sensor-based systems

• Hands-on experience in writing technical proposals, preparing BOMs, and designing technical solutions

• Knowledge of system integration using SNMP, Modbus, API, BACnet, etc.

•  Proficiency with DCIM tools (e.g., Eaton DCPM, Schneider, Sunbird, etc).

• Familiarity with rack-level access systems such as TROY-X Smart Rack Lock, power metering, and environmental sensors.

• Strong understanding of IP networking and device communication protocols

• Competency in Visio or CAD for creating layout drawings and architecture diagrams

• Advanced skills in Microsoft Excel, PowerPoint, and technical documentation

• Good knowledge of operating systems (Windows, Linux) for system monitoring and troubleshooting.

• Experience in server and hardware deployment, virtual machine (VM) setup, and maintenance.

• Clear communicator with ability to explain technical concepts to non-technical stakeholders.

• Proactive and solution-oriented mindset.

• Strong organizational and documentation skills

• Comfortable working in a fast-paced, cross-functional environment.

• Capable of handling both field work and office-based proposal tasks.