Customer Support Engineer - #1105702

WHO IS SUITABLE?

• Current or former SAF personnel (Army, RSN, or RSAF)

• Individuals with a degree in Engineering or Business

• Candidates with experience in Customer Service, or as a Service Engineer or Sales Engineer

JOB SCOPE

• Act as the primary point of contact for customers facing technical issues

• Provide technical support via email and phone

• Build and maintain strong relationships with customers

• Provide aftersales services

• Coordinate with various parties; admins, technicians, vendors, suppliers, etc

• Monitor and follow up on work progress and job completion

• Handle customer enquiries and resolve complaints promptly

• Issue work orders and manage service documentation

• Source and purchase necessary parts and components

• Perform related administrative tasks

BENEFITS

• Monthly Salary: $4,000 – $5,500

• Performance Bonus: Historical average of 3 months or more

• Annual Leave: Starts at 16 days/year, increasing progressively to 21 days

• Medical Benefits: Coverage extended to immediate family members

• Work Schedule: 5-day work week, 8:00 AM – 5:00 PM

• Company Transport: Shuttle buses provided across Singapore

ABOUT THE EMPLOYER

• A multinational corporation in the engineering sector

• With nearly 100 years of history and a strong global presence

CAREER PROGRESSION

• The employer is deeply committed to employee welfare and long-term career development.

• This role blends both engineering and management skills, providing a strong foundation for advancement into senior management positions.

• As the individual grows in the role, and depending on personal preferences, future opportunities may be offered to explore other functions, such as Project Management, Sales, Customer Service, Finance, Administration, Data Analysis, to further broaden their professional portfolio and support long-term career advancement.