Clinical Service Associate (Rehab) - #1105580

Broad Function:

• Work closely with the Physiotherapist, Occupational Therapist and Therapy Assistant in the provision of customer-focused and efficient service to the Rehabilitation Department patients

• Perform patient registration, appointment scheduling, transportation booking, billing, and cash collection

• Provide prompt and professional services to customers

• Collect and monitor feedback for the Rehabilitation Department

• Churn out statistics and prepare reports

Roles & Responsibilities:

Administration & Personnel

• Perform daily Rehab patients' registration, transportation booking, appointment scheduling, follow-ups, and transport scheduling

• Perform daily ILTC claim and update daily DRC / Rehabilitation services statistics

• Attend the Monthly Departmental meeting

• Replenishing the Rehab Department (SUMC and SWMC DRC) inventory when stock is low

• Ad hoc job that is assigned by the reporting officer

• To work on ad hoc weekends during events to facilitate the department’s operations

• To assist with ferrying clients from the transportation drop-off point to the centre

Financial

• Effectively handles all transactions, payments and ensures proper documentation.

• Tally and check end of day collection and supporting documents.

• Ensure all claims are organized and in order

Public Relations

• Ensure a high standard of professional services to the client

• Maintain a warm, friendly, safe, clean, and customer-centred work environment

• Attend to any group feedback when needed

• Work well with other departments such as finance, medical centre, etc.

Job Requirements:

• Minimum GCE N or O levels

• Minimum 1 to 2 years of relevant working experience in healthcare or relevant sectors

• Preferably with ILTC setting experience (centre-based care)

• Possess good customer service skills and stron passion to serve the patients

• Excellent interpersonal and communication skills

• Proficient in MS Office

• Good team player

• Hardworking and takes initiative

• Willing to learn on the job and open to learn the systems

• Ability to multi-task

• Ability to handle sensitive documents for the department spelling

• Comfortable and trustworthy to deal with money