Officer, Customer Service - #1105563

Job title: Officer, Customer Service
Reference ID: 36227

Our client, one of the largest Japanese manufacturers, is seeking a dedicated Officer, Customer Service to join their team. This position will report directly to the Manager, Customer Service.

【Responsibilities】
- Assist and support the Manager of the Customer Service department.
- Responsible for supervising the activities related to the planning of logistic processes, calculating adequate levels of stock, defining optimal transportation routes, etc.
- Ensure inventory accuracy by conducting monthly inventory cycle counts.
- Demonstrate good communication with vendors/customers/all related parties.
- Implement internal and external processes to satisfy company needs to minimise costs & improve high productivity related to the logistics operation.
- Supervise team members, assign tasks, respond to complex, escalated enquiries and handle difficult accounts.
- Ensure compliance with legal and other requirements.

【What you will receive】
- AWS
- Variable bonus (Depends on company and individual performance)
- Annual leave 14 days (Maximum up to 21 days)
- Medical Leave
- Medical benefits
- Transport allowance (On-claim basis)

【Requirements & Preferences】
(Must)
- Diploma in any field with 1-2 years of experience in customer service and trade operations
- Experience in processing sales and purchase orders.
- Proficient with Microsoft applications and SAP.
- Fluent in written and spoken English and Mandarin to liaise with English and Mandarin-speaking counterparts.

(Advantageous)
-Ability to commence work on short notice.
-Experience handling customers within the electronics, automotive, or healthcare sectors.

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We regret that only shortlisted candidates will be notified.

Registration No.: R1659635 (Nur Haida Sakina Binte Mohd Azmi)
Recruitment Licence: 12C5051