System Engineer (Day 2 Infrastructure Operations) - #1105525

Location: North Region

Remuneration: Up to $6,500 + Annual Variable Bonus + Allowances

Contract: 1-Year under TG payroll, convertible to client’s headcount based on performance (Long-term project)

Role Summary

We are looking for a proactive and technically strong System Engineer embarking on Day 2 operations, to support, maintain, and enhance a suite of mission-critical IT infrastructure and platforms. The ideal candidate will bring expertise in system administration, incident response, preventive maintenance, and infrastructure lifecycle management, with a focus on ensuring service availability, performance, and reliability.

Job Responsibilities

• Provide on-site technical support for hardware, system, and application incidents.

• Troubleshoot and resolve Level 1 and 2 issues; escalate complex cases to the Maintenance Team Lead.

• Perform daily system health checks, preventive maintenance, and corrective actions.

• Execute and verify system backups (daily incremental, weekly full), and support system recovery.

• Administer user accounts, access controls, and perform routine system tuning.

• Plan, test, and implement OS patches, firmware upgrades, and software updates in accordance with change control policies.

• Support and maintain enterprise hardware, including servers, firewalls, storage, switches, UPS, and other infrastructure components.

• Monitor and manage software platforms such as ArcGIS Server, IBM ACE, Kafka, MongoDB, MS SQL, WebSphere, Elastic Stack, etc.

• Maintain and update technical documentation, SOPs, and reports on system performance, incidents, and maintenance.

• Collaborate with stakeholders to improve infrastructure performance, reliability, and automation.

Qualifications & Experience

• Diploma or Degree in Computer Science, Information Systems, or a related field.

• Minimum 3 years’ experience in IT system administration or infrastructure maintenance.

• Any prior experience in public sectory industry & exposure in day 2 operations will be valued-added.

• Strong hands-on knowledge of Linux (RHEL) and Windows Server (2019) environments.

• Experience with enterprise-grade hardware (e.g., Dell EMC, FortiGate firewalls, Cisco switches).

• Familiar with backup systems such as Dell EMC Data Domain and Avamar.

• Working knowledge of container platforms (e.g., OpenShift), middleware (e.g., IBM ACE, WebSphere), and databases (SQL, MongoDB).

• Understanding of hybrid/cloud integration platforms and system monitoring tools.

• Familiarity with ITIL processes for incident, change, and problem management.

Good to Have

• Experience with DevOps tools: Ansible, GitLab, SonarQube.

• Knowledge of security technologies: Keycloak, CipherTrust, FortiGate, WebInspect.

• Exposure to automation for system recovery and performance monitoring.

• Red Hat or relevant infrastructure certifications.

• Willingness to perform on-site, shift, or on-call duties when required.

• Strong communication skills and ability to coordinate with multiple teams.

Only shortlisted candidates will be notified.

Harineshwari Lakxmi | EA Personnel Reg No: R25139423

APBA TG Human Resource Pte Ltd | EA License: 14C7275