Operations Executive (Healthcare) - #1105350
Dynamic Human Capital Pte Ltd

Senior Executive – Service Operations (Patient Experience Improvement)
About the Role:
Join a dynamic Service Operations team dedicated to driving service excellence and enhancing patient experiences. Reporting to the Section Head, you will play a key role in developing and implementing patient-centric initiatives that support a culture of 'Incredible Care'. This role involves stakeholder engagement, data-driven decision-making, and change management to improve service delivery across clinics and wards.
Key Responsibilities:
• Partner with clinic and ward managers to identify service improvement areas through feedback and data insights
• Design and implement change management plans aligned with the service delivery framework
• Collaborate with cross-functional teams to embed initiatives into daily operations
• Monitor initiative outcomes and provide data-driven recommendations for refinement
• Develop, manage, and track initiative timelines and progress
Requirements:
• Bachelor’s degree in Business Administration or related field
• 1–2 years’ experience in operations, healthcare, or customer service preferred
• Familiarity with project management tools and a keen interest in change management
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Strong interpersonal and communication skills to engage diverse stakeholders
• Fast learner, detail-oriented, and adaptable in a dynamic environment
• Team player with a passion for improving patient care and experience
How to Apply:
If interested, please send your resume to [email protected] or by clicking the “Apply Now” button.
By submitting an application or your resume, you are deemed to have consented to Dynamic Human Capital Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (https://dhc.com.sg/privacy-policy). You acknowledge that you have read, understood, and agree with the terms in our privacy notice.
We regret that only short-listed applicants will be notified.
Naw Thet Nwe Oo
Registration No: R25127887
EA Licence No: 12C6253
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