Sales Support Executive - #1105162

What Will You Do?

• Prompt resolution of customers concerns and inquiries.

• Prompt attention to sales calls / emails.

• 100% Advice to customer of late deliveries.

• Understanding customers businesses and processes.

• Proactive identification of product and service solutions for allocated customers.

• Tailored customer service and quotation needs.

• Key NCR entries as required to capture customer feedback and product quality issues.

• Participate in profitability reviews of each customer to enable maximum return on quotations.

• Complete Tender Contract Approval Form (TCAF) and Supplier Risk Assessment (SRA) where applicable.

• Participate in implementing strategies for margin enhancement for non-profitable customers.

• Take ownership of allocated inquiry base.

• Record all quotes in SAP / MRC Global Tender Management System.

What You’ll Bring

• Minimum Diploma in Mechanical Engineering.

• Minimum 2 years of Sales Support / Customer Service experience in Oil & Gas industry.

• Experience in generating quotation and building customer rapport.

• Experience in order processing and SAP preferred.

• High level of accuracy and attention to detail, faster learner and able to multi-task