E-Commerce Marketing Officer - #1105152

We are seeking a proactive and hands on E-Commerce Officer for a 6 to 8 months contract at Wipro Consumer Care Singapore. This role reports directly to the Head of Marketing and will collaborate closely with the E-Commerce & Marketing Coordinator. You will play a key part in managing online store backend operations ensuring a seamless online shopping experience for our customers.

Key Responsibilities

• E-Commerce Backend Operations

  • Perform daily e-commerce operations of the online platform stores (Lazada, Shopee, Amazon, Redmart, Shopify, WooCommerce, etc.).

  • Process and fulfill online orders, including invoicing, shipping coordination, and inventory tracking.

  • Manage product uploads and keep the catalogue updated (prices, stock, new listings, promotions).

  • Update Double Digit promotions and assist in live support for any live streaming event.

  • Respond promptly and professionally to online customer queries via chat, email, or platform dashboards.

  • Handle issues related to refunds, exchanges, and delivery discrepancies.

  • Work as part of a team with the E-Commerce & Marketing Coordinator to support campaign launches and ensure backend systems are optimized.

  • Coordinate with the marketing and graphic design team to ensure all visuals adhere to brand guidelines and support product visibility online.

Requirements

• Relevant Diploma or Degree in Business or marketing is a plus but not a requirement.

• 1 year of e-commerce experience (internship, part-time, or full-time); hands-on experience with online store backend is a plus.

• Fast with order management, logistics, and effective online customer service.