Senior / Assistant Manager, Service Transformation - #1105146

Job Scope:

• Lead and support service transformation projects aimed at improving service efficiency, patient experience scores, and improve staff productivity.

• Analyse existing workflows, identify bottlenecks, and implement process enhancements using Lean, Six Sigma, or other service quality improvement methodologies.

• Work with IT teams to integrate automation and relevant digital tools that improve patient engagement and support service transformation.

• Engage with clinical, nurses, pharmacists and administrative teams to drive change initiatives in service transformation

• Facilitate stakeholders’ collaboration and communications across departments and workgroups, ensuring seamless change management involving people, process and system.

• Develop and execute communication plans to ensure implementation of new service workflows and adoption of new technologies.

• Support leadership in formulating long-term service transformation strategies aligned with NCIS and NUHS strategic priorities.

• Oversee progress and track key milestones/deliverables (design, manpower, IT, FFE, set-up/commissioning) leading to the operationalization of new/redeveloped polyclinics.

Job Requirements:

• Bachelor’s degree in healthcare, Business Administration, Public Health or a related field. A Master’s degree is an advantage.

• At least 3-5 years of experience in all or one of these: healthcare service improvement, operations or project management.

• Experience in process improvement methodologies (Lean, Six Sigma or equivalent) is an advantage.

• Strong project management skills, with the ability to lead cross-functional teams.

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities

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