Baggage Operation Officer (Changi Airport) start Sept 2025 (3 years contract) - #1104975

1. Management of Baggage Flow

   • Develop a good understanding and manage the baggage flow network across airport terminals

   • Utilise the Baggage Management System (BMS) to monitor and optimise the usage of baggage resources, such as baggage belts, race tracks, early bag storage facilities, etc

   • Operate the predictive baggage platforms and understand its data to detect anomalies in baggage flow and put in preventive measures

   • Implement dynamic adjustments to resource allocations to accommodate flight schedule or aircraft changes, while ensuring minimal disruption to baggage flow

     

2. Incident Management 

• Work closely with Baggage Lead on shift to coordinate recovery efforts among internal and external stakeholders

• Deploy and manage ground responders during incidents and/or adverse weather conditions

• Engage with airlines and ground handlers on manual baggage handling when necessary

Job Requirements:

• Diploma or Degree, preferably in aviation management or operations management

• Willingness to work in rotating shifts and weekends

• Strong problem-solving, analytical, and communication skills

• Ability to thrive in high-pressure, fast-paced environment and make quick, informed decisions

• Team player possessing a growth mindset and demonstration of resilience

• Familiarity with data analytics and operations management is advantageous

• Familiarity with aircraft types and a good understanding of Apron & Baggage operations would be an advantage

• Proven ability to learn quickly and adapt to fast paced environment

• Possession of a Class 3 driving license is preferred

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