Therapy Assistant - #1104455

Operations – Assist Centre Manager in the following:

• Manage the operations of the centre

• Develop and conduct Outreach Plan

• Participate in various quality and clinical improvement initiatives

• Develop and update SOPs

• Manage inventory (Medical and non-medical)

• Conduct needs and gaps analysis

• Provide clinic skills and procedures

• Conduct information and referral (Financial and Non-financial schemes)

Clinical

• Assist Physiotherapists and Physiotherapists Associates in the delivery of the prescribed treatment

• Setting up of equipment before treatment session, maintenance of equipment and manager the preventive maintenance of the equipment

• Conduct group activities and exercises

• Arrange transport for customer to travel to and from the centre when required

• Ensure timely documentation of case notes by end of day

People Management – Assist Centre Manager in the following:

• Supervise junior staff

Public Relations – Assist Centre Manager in the following:

• Perform feedback management

  • Feedback, complaint, incident reports, etc.

  • Ensure a high standard of professional services to customers

  • Maintain a warm, friendly, safe, clean, and customer-centred environment

• Assist Centre Manager in the maintenance of the centre and equipment

Financial – Assist Centre Manager in the following:

• Manage budget and finance of the centre

• Effectively handles all transactions, payments, and ensure proper documentation

• Tally and check End of Day collection and supporting documents

• Assist with claims submission

Others

• Manage other programmes and activities

• Cover the duties of fellow colleagues (within and across departments)

• Any other tasks assigned by HOD

Job Requirement:

1. Minimum 5 years of clinical experience in Clinic and ILTC setting (e.g. Home care)

2. Possess either a WSQ Certificate in Healthcare (Therapy Support) or WSQ Higher Certificate in Healthcare (Therapy Support)

3. Management and supervisory skills

4. Good customer service skills

5. Good interpersonal skills

6. Good spoken and written communication skills

7. Report writing skills

8. Possess sector knowledge