Deputy IT Project / Service Delivery Manager (SAP) - #1104364

Deputy IT Project / Service Delivery Manager (SAP)

• 12 months contract
• Work arrangement: Onsite - Depot Road

The Opportunity

• Support the Project Lead in managing a HR Business Process Operations Support Team to support client ERP system requirements in day to day operations
• Advice client stakeholders and team members in consultation services, handling of escalations, monitoring of CRs, data migration and audit activities
• Drive operational performance and service excellence and monitor performance of the team against defined quality standards
• Demonstrate ability to drive ongoing improvements through standardizing, automating and consolidating processes.
• Identify problem areas in service delivery processes, troubleshoot issues and recommend solutions

Your Background

• At least a Degree in Business, Engineering, Computer Science or relevant subject.
• At least 3 years of experience in project management, with corresponding experience in Information Technology
• Knowledge of information technology. SAP or HR related experience will be a bonus. SAP/ERP or HR system knowledge is a good-to-have but not mandatory.
• Demonstrated track record in managing operations teams. Has good supervisory and communication skills.
• Good planning and coordination skills.
• Strong writing, verbal communication and presentation skills.
• Good team player, responsible and conscientious.
• Resourceful, independent, responsive and pro-active.
• Proficiency in Office productivities suites such as Microsoft Office.
• Project management experience is a good to have.
• Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.
• This role is both operational and strategic – the Deputy Project Manager provides oversight and guidance while the team handles day-to-day tasks. The role's focus will be more on running the team, team engagement, client engagement etc.
• You will work closely with senior leadership, including the Project Manager, Delivery Lead Manager, and Delivery Lead Associate Director.

How to Apply:  Interested applicants, please click on the “Apply Now” to submit your updated resume.

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.

Ramos May Anne De Mesa
Managing Consultant
EA Personnel No: R1110127
Peoplebank Singapore Pte Ltd. | EA Licence No: 08C5248