Field Service Technician (12 Months Contract/ North-East) - #1104136

Responsibilities: 

• Responsible for the delivery and collection of products. 

• Upon delivery of KCI products ensure that the products function at the maximum level of safety and effectiveness. 

• Make adjustment to KCI products to ensure a match with patient specifications as required. 

• Ensure any such adjustments are reported and completed in accordance with KCI protocol. 

• Answers queries of customers where appropriate when placing products. Refers more complex queries to the appropriate Sales colleague or Operation Manager. 

• Works together with operations and customer service colleagues to ensure that customers are provided with products in accordance with agreed timeframes and product quality levels. 

• Delivers and recovers equipment in a timely, safe and hygienic manner, following operational procedures. 

• Ensures accurate record keeping of equipment issued to and recovered from customers. 

• Participates in the provision of a 24 hour on-call and weekend shift service as required to deliver emergency products. 

• Delivers products in accordance with the precise specification. 

• Maintain a good level of product knowledge, though actively participating in product training sessions. 

• Carry out inspection and repair of products in local. 

• Assist processing customer order via Detrack system. 

• Assisting to execute all transactions in the “KISS SYSTEM” pertaining to rental and return of equipment for local. 

• Must be able to drive with valid class 3 driving license

Kindly note that only shortlisted candidates will be contacted.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E EA License No. 01C4394 • EA Registration No. R21103542 (Ling Kai Jin)