Sales Support Engineer [West | Up to $4.5k + AWS + VB] - #1104109

Job ID: 1019693

Job Summary: An exciting opportunity to support the sales network in commercial activities, technical support, order transfer, and project communication.

Responsibilities:

• Provide support to the sales network for commercial activities, technical support, order transfer, and project communication.
• Identify customer requirements and prepare quotations, including equipment selection, pricing, delivery timelines, and terms.
• Specify delivery times and include payment options, warranty provisions, and service in quotations.
• Answer questions from customers, agents, partners, and sister companies.
• Collect technical data from customers, such as capacities, available space, budgets, and the like.
• Support the Area Sales Manager on-site when necessary.
• Draw up order confirmations and final calculations based on requests from area managers and/or agents.
• Organize kick-off meetings to check the order confirmation.
• Ensure correct order confirmation and submit it to the General Sales Manager for signature and dispatch to the customer.
• Transfer final orders to the Order Processing department, which enters the order into the system.
• Record commercial agreements and follow up on any specifications.
• Monitor the progress of the project until the down payment has been received.
• Receive responses to outstanding issues and monitor that deposits are made on time.
• Manage expectations.
• Any other ad hoc duties assigned.

Requirements:

• Min 1–2 years of office-based sales engineer or technical sales support experience, preferably in an industrial environment dealing with international customers.
• Proficiency in Microsoft Office; exposure to ERP and CRM systems such as SAP and Salesforce is an advantage.
• Strong customer-oriented mindset with excellent communication and coordination skills across internal departments and external stakeholders (e.g., agents, customers, sister companies).
• Ability to understand customer requirements and translate them into commercial proposals, including equipment selection, pricing, delivery timelines, and terms.
• Familiarity with commercial documentation processes such as quotations, order confirmations, and project-related communication.
• Prior experience supporting Area Sales Managers or regional agents in preparing sales documentation and follow-ups is an added advantage.
• Basic understanding of technical products or machine systems, including delivery programs and warranty/service terms is an added advantage.
• Awareness of safety, health, environmental, and quality requirements in a commercial or technical setting is an added advantage.
• Experience coordinating project kick-off meetings and tracking order progress, including payment follow-ups and expectation management is an added advantage.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Voon Jie Ying
EA Personnel Reg. No.: R1872434
EA Licence No.: 07C5771

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