Infrastructure End Point Specialist - #1103747

The Infrastructure Endpoint Specialist is responsible for designing, implementing, managing, and supporting the company’s endpoint devices and underlying infrastructure. This role ensures seamless operation, security, and compliance of endpoints—including desktops, laptops, mobile devices, and virtual machines—across Windows, macOS, and other platforms, working in close coordination with security, IT, and business teams.

Key Responsibilities

Endpoint Administration:

• Manage and maintain endpoint devices (Windows, macOS, iOS, Android), ensuring optimal performance and security compliance

• Oversee deployment, configuration, updates, and patch management using tools such as Microsoft Intune, Jamf, SCCM, or similar platforms.

Security & Compliance:

• Implement and monitor endpoint security controls, including endpoint detection and response (EDR), antivirus, and device encryption solutions.

• Enforce security policies and ensure compliance with organizational and regulatory requirements.

Incident & Problem Management:

• Troubleshoot endpoint issues, respond to incidents, and resolve escalated tickets related to endpoint devices.

• Conduct root cause analysis and implement preventative solutions when necessary.

Automation & Process Improvement:

• Develop and implement automation scripts for deployment and configuration tasks (e.g., using PowerShell, Python).

• Continuously improve endpoint management processes, workflows, and documentation.

Collaboration:

• Work with infrastructure architects to ensure endpoint solutions integrate with infrastructure, security policies, and standards.

• Engage vendors for solution evaluation, upgrades, and technical support as required.

Asset & Configuration Management:

• Maintain up-to-date inventory and documentation of all endpoints and their configurations.

• Support software license management, device disposals, and lifecycle tracking.

Training & Support:

• Deliver training and support to end-users on endpoint-related topics.

• Provide technical escalation and guidance to other IT team members.

Required Qualifications & Skills

·       Diploma in Information Technology or related field, or equivalent work experience.

·       2+ years of experience in IT endpoint management or infrastructure support.

·       Hands-on experience with endpoint management platforms (e.g., Microsoft Intune, SCCM, Jamf).

·       Strong knowledge of Windows and macOS administration and deployment.

·       Familiarity with endpoint security technologies and best practices (e.g., antivirus/EDR, device encryption).

·       Experience with automation and scripting languages (PowerShell, Python, Bash).

·       Strong problem-solving, troubleshooting, and root cause analysis skills.

·       Excellent communication and collaboration abilities.

·       Ability to work independently and as part of a team, occasionally outside regular working hours.

·       Relevant certifications (e.g., CompTIA Security+, Microsoft 365, CISSP) are a plus.

Preferred Experience

·       Exposure to cloud-based endpoint management solutions (e.g., Microsoft 365, Azure AD)

·       Experience managing endpoint environments (100+ devices)

·       Prior involvement in endpoint security incident response and remediation.