Executive, Service Leadership and Patient Relations - #1103493

• Opportunities for professional development 

• Reputable organisation 

• Good company benefits

As an Executive, Service Leadership and Patient Relations, you will be responsible for the following duties:

• Oversee multiple feedback channels, including email, feedback hotline, feedback forms, and written correspondence.

• Log all patient feedback into the system and maintain a summary record of feedback types such as complaints, suggestions, and appeals.

• Engage relevant stakeholders to address feedback issues by identifying concerns, facilitating discussions, and proposing appropriate resolutions.

• Track and follow up on unresolved feedback, ensuring timely responses and proper closure in accordance with established response timelines.

• Analyze feedback data and compile monthly reports for Senior Management, along with preparing ad-hoc reports as required.

• Work closely with other departments in planning, organizing and implementing service quality related campaigns and initiatives to create awareness and inculcate a culture of service excellence among staffs.

• Provide secretariat support to the various committees and workgroups such as taking minutes of meetings

• Represent Quality Service Manager for internal or external meetings.

• Other ad hoc duties assigned.

Requirements:

• Must have a Degree in any field

• At least 2 to 3 years of customer service or service excellence experience.

• Preferably in healthcare / service / hospitality industry

To apply, simply click on the “apply” button in the job advertisement or alternatively, you can send in your resume via email: [email protected]

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.
EA LICENSE : 19C9777