Director / Assistant Director (TechOps) - #1103402

Our client is seeking a Director / Assistant Director (TechOps) to join their team!

Are you passionate about leading technical operations in a fast-paced telco environment? Join our client's team as a Director / Assistant Director (TechOps) and drive excellence in network management, incident resolution, and customer service. This role offers an exciting opportunity to showcase your leadership skills and technical expertise while making a significant impact on network operations and customer satisfaction.

What you'll be doing?

• Lead the TechOps team: Guide and manage a team of skilled engineers, fostering a culture of excellence and continuous improvement.

• Manage critical processes: Oversee Incident Management and Problem Management processes, ensuring swift resolution and adherence to SLAs.

• Provide 24/7 support: Serve as a key escalation contact, demonstrating your commitment to resolving critical issues around the clock.

• Drive network improvements: Conduct trending analysis, identify gaps, and recommend strategic changes to enhance network performance and reliability.

• Enhance service quality: Lead incident reviews and implement improvement strategies to reduce fault cases and elevate customer satisfaction.

• Collaborate with vendors: Manage relationships with external partners to ensure timely resolution of fault tickets and effective maintenance.

• Optimize resources: Oversee department budget and forecast expenditures, ensuring efficient allocation of resources.

Who are they looking for?

• Educational background: Degree or Diploma in Engineering or equivalent, demonstrating a strong foundation in technical knowledge.

• Leadership experience: 7-10 years of leadership and technical support experience in a Telco Technical Tier 3 environment, showcasing your ability to guide teams and handle complex technical challenges.

• Technical expertise: Proficiency in Fibre, Carrier IP, Transport Networks, Metro-E, IPVPN, DWDM, IoT, Private Cloud, and cyber-security services, enabling you to navigate diverse technological landscapes.

• Forward-thinking mindset: Stay current with industry trends and best practices, driving innovation within the organization.

• Cloud proficiency: Strong understanding of Public and Hybrid Cloud configurations across various platforms.

• Networking knowledge: Expertise in networking technologies, including routers, switches, and TCP/IP.

• Platform versatility: Experience with diverse platform technologies such as Windows, Linux, VMware, and MacOS.

• Security acumen: Familiarity with various security technologies, including IDS, IPS, FW, AV, Proxies, DLP, PKI, SSL/TLS, SSL visibility, and VPN.

• Analytical skills: Proficiency in OSS platforms and Network Management Systems (NMS) for effective problem-solving and optimization.

• Communication prowess: Excellent communication skills and a pleasant personality, crucial for providing outstanding customer service.

• Flexibility: Willingness to be contactable 24/7 to address critical issues and ensure smooth operations.

How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!

We welcome applications from individuals with diverse backgrounds and experiences. Your unique perspective could be just what we're looking for!

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Jobs DB Singapore Pte Ltd | 24C2640

Oh Zi Yi, Joey | R22107510

#SmartHire