Service Relation Lead @ Woodlands - Gross up to $3350 - #1103366

Join us as a Service Operation Lead, where you’ll guide and motivate a dynamic frontline team to deliver exceptional service. Be the go-to problem solver, ensure smooth daily operations, and create positive customer experiences in a fast-paced, high-traffic environment. 

• Working timings: 10am to 10pm, 10pm to 10am (Every 4 days' work, 2 days off)

• Location: Woodlands Checkpoint

Key Responsibilities:

• Assist the Supervisor in overseeing ground operations, including staff management and task coordination

• Address operational issues swiftly and make timely decisions to reduce disruptions

• Ensure adherence to safety protocols, security measures, and operational procedures

• Effectively delegate tasks and provide training and guidance to Customer Service Officers (CSOs)

• Handle emergencies and critical situations, executing contingency plans as per SOPs

• Maintain and ensure the functionality of office and communication equipment

• Prepare and submit daily reports and documentation as required

• Undertake additional tasks as assigned by the Supervisor

Key Requirements:

• Minimum of GCE A Level or Diploma in any field

• 1-2 years of supervisory experience, preferably in operations or customer service

• Strong multitasking abilities, attention to detail, and excellent communication skills

• Ability to manage sensitive information with discretion and uphold confidentiality

Thank you for your interest but only shortlisted applicants will be notified.

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EA License No: 90C3494
EA Personnel No: R21102746
EA Personnel Name: Tay Hui Huang