IT Support Executive (SAP FICO) - #1103334

IT Support Executive (SAP FICO)

Responsibilities

• Support the SAP FICO modules within the S/4 HANA environment, including General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting, and Controlling.

• Responsible for primary application support, incident recovery, problem tracking, diagnosis, replications, troubleshooting, and resolution of the incidents.

• Determine type of issue by first level support (contact centre) & perform second level investigation support (data, application use, procedure and/or process, system, network, etc.) and route to the extended parties responsible for the successful resolution.

• Track contact centre tickets to identify technical issues and either resolve those issues or escalate them to the responsible party.

• Ability to work effectively within a cross-functional team environment and integrate activities with other teams within IT to ensure support of project efforts.

• Undertake any other ad hoc tasks and projects assigned.

Requirements

• Diploma/Degree in Computer Science or Information Technology or equivalent.

• Minimum 3 to 5 years of experience with SAP S/4HANA (especially within FICO), ideally with in-house experience.

• Strong understanding of SAP Finance process and local statutory reporting and audit requirements.

• Experience with integration points between FICO and other SAP modules (MM, SD, etc.)

• Familiarity with ticketing platforms such as Freshdesk is advantageous.

• Ability to efficiently multi-task and be self-motivated while working with others.