Credit Control Executive (Strong in Excel) - #1103158

Responsibilities: 

• Responsible for prompt collection for all outstanding debts by performing outstanding debts recovery activities and monitor overdue account receivables via calling, emailing, or other communications.

• Investigate and resolve discrepancies or disputed transactions with policyholders/ intermediaries/other stakeholders.

• Prepare reminder letters or appointment letters (if necessary)

• Prepare and perform/ reconcile/ allocate premium payment updates

• Prepare monthly/quarterly updates and analysis on outstanding cases

• Monitor all accounts for possible bad debt write off

• Prepare and collate the monthly / quarterly management statistics and analysis for business reporting.

• Liaise closely with intermediaries and internal / external stakeholder proactively to reduce credit exposure and build/foster strong relationships

• Handle enquiries from intermediaries / external stakeholder and ensure that queries / issues are promptly attended to and resolved

• Resolves unallocated receipts by reviewing outstanding report, payment history and liaising contact with internal and external parties

• Perform statement reconciliation in a timely manner

• Achieve productivity, efficiency and quality in recovery work done

• Performs update of standard operations procedures

• Collaborate with Business Owners and IT on systems enhancements/ projects

• Initiate process improvement initiative, supports and participates in system enhancements and testing 

• Provide assistance to the Superior/ team lead and support the operational business as required.

Requirements:

• Degree / Diploma holder preferably with 1-3 years of relevant experience in credit control knowledge

• Good Analytic skill

• Good knowledge in Ms Excel (eg vlookup, pivot etc)

• Preferably knowledge in PowerBI, Power Query, coding skillset

• Proactive, good interpersonal, communication and analytic skills

• Highly organized, attention to details

• Fast learner who is able to multi-task

• Pleasant, positive personality, enjoy collaborating with others and a team player