Senior Executive-Contact Centre(West/$4500)(BH ID:680005) - #1103125

Our esteemed client is looking for Senior Executive-Contact Centre

• Competitive Compensation

• Structured & Stable Environment

• Opportunities for Career Growth

Job Responsibilities:

• Assist in managing operations, including leave and staff roster planning.

• Prepare documents for annual budgeting and monitor spending.

• Share updates with the team and complete call/email audits.

• Conduct regular staff performance reviews, including creating and evaluating action plans.

• Address complex feedback from Service Team Leaders and handle staff disciplinary issues.

• Lead quality improvement projects with the Institution Lead to enhance service standards.

• Prepare monthly performance reports for management.

Requirements:

• Bachelor’s degree in any field.

• Experience in Healthcare or Contact Centre is a plus.

• Strong interpersonal and communication skills for building effective relationships.

• Leadership skills to motivate and guide the team toward goals.

• Self-motivated, resourceful, and analytical with problem-solving skills.

• Ability to multitask and handle stress.

• Proficiency in MS Office.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

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