Customer Care Office (Shift! Bank) - #1102896

Customer Service Officer (Call Centre)

Location: Changi / Jurong East

Contract: 12 Months (renewable / convertible) - 3 months training at Changi

Working Days: 4 weekdays + 1 weekend

Working Hours: Any 8 hours between 1PM to 12 Midnight; example 1PM to 10PM or 2PM to 11PM or 3PM to 12AM

Salary: Up to $3,800 + Fixed Shift Allowance

Job Description:

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.

• Ability to understand customers’ needs and provide appropriate solutions and attention.

• Identify cross-sell opportunities during customer interaction.

• Consistently deliver quality service to our customers to achieve total customer satisfaction.

• Solicit customers feedback and identify problem trends for improvement actions.

Requirements:

• Min. Higher Nitec and above in related field

• Call Centre experience is an advantage

• Great interpersonal & positive attitude

• Proficient in MS Office

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)