Operations Executive - #1102881

Key Responsibilities

Cargo/Parcel Tracking & Monitoring

·        Track and trace shipments in real-time using logistics systems .

·        Identify delays or exceptions (e.g., missed deliveries, damages) and escalate promptly.

Reporting & Documentation

·        Generate and analyze daily, weekly, and monthly reports on shipment statuses, delays, and KPIs.

·        Maintain accurate records of exceptions and resolutions.

Exception Case Management

·        Investigate and resolve delivery exceptions (e.g., rerouting, customer complaints).

·        Coordinate with drivers, warehouses, and clients for timely follow-ups.

Ad-Hoc Support

·        Assist with urgent dispatch tasks, route adjustments, or administrative duties as needed.