RETAIL OPERATIONS MANAGER - #1102568

We are seeking a results-driven and experienced Operations Manager to oversee and optimize the day-to-day operations of our retail outlets. The ideal candidate will have a strong background in hospitality or retail, excellent leadership skills, and a passion for delivering exceptional guest experiences while driving operational efficiency and profitability.

Key Responsibilities:

• Operational Oversight:

  • Manage the daily operations of multiple retail units

  • Monitor inventory control to minimize stocks in outlets

• Team Leadership:

  • Recruit, train, and supervise staff

  • Develop team schedules and manage labor budgets

  • Conduct regular performance evaluations and coaching

• Customer Service & Quality Control:

  • Ensure a consistent and high-quality customer experience

  • Handle guest complaints and resolve service issues promptly

  • Implement SOPs and service standards across all retail outlets

• Financial & Strategic Management:

  • Assist in budget planning and monitor financial performance

  • Analyze sales reports and identify areas for improvement

  • Implement cost-control strategies without compromising service quality

• Health & Safety Compliance:

  • Conduct regular audits and ensure corrective actions are taken

• Upkeep/Maintenance Management:

  • Liaise with suppliers and negotiate renovation/maintenance contracts and pricing

  • Ensure timely and accurate of completion of renovation/maintenance.

Qualifications:

• Diploma/Bachelor’s degree in Hospitality Management, Business Administration, or related field

• 5-10 years of experience in retail operations or hospitality management

• Must have experience in footwear & fashion industry

• Strong leadership, communication, and organizational skills

• Proficiency in POS systems and inventory management tools

• Able to work flexible hours or days at time (including weekend and PH)