Telesales Specialist (General Insurance) - #1102397

The company:

The company is a global leader in insurance, with a presence in Singapore dating back to 1940s through the acquisitions of its predecessor firms. It offers comprehensive underwriting and risk management expertise across all major classes of general insurance.

Its broad portfolio includes Financial Lines, Casualty, Property, Marine, and Industry Practices, as well as Group insurance solutions tailored for large corporates, multinationals, and small to medium-sized enterprises. To meet the evolving needs of individual consumers, the company also provides customized Accident & Health and Personal & Specialty insurance options.

These solutions are delivered through a wide range of distribution channels, including bancassurance, independent distribution partners, and affinity partnerships. Over the decades, the company has built strong client relationships by delivering responsive service, pioneering innovative products, and demonstrating market leadership grounded in financial strength.

The role:

This role offers you the opportunity to connect customers with products that meet their needs, by marketing general insurance policies to the mass markets through outbound telemarketing.

Your Key Responsibilities:

• Meet or exceed sales targets and campaign KPIs, including call quality and operational standards

• Conduct outbound calls to clearly present and promote general insurance products to new and existing customers

• Identify and act on opportunities to cross-sell and up-sell products

• Convert company-generated leads into successful sales

• Ensure all call interactions comply with regulatory and quality assurance guidelines

• Maintain accurate customer records in the database

Note: Comprehensive training will be provided. For those without GI Certifications, company will be providing training and covering exam fees.

Who We’re Looking For

Minimum Requirements:

• GCE ‘O’ Level / equivalent

• Preferred experience in telemarketing, sales, or the financial services industry

• Possession of General Insurance certifications (BCP, PGI, HI) is an added advantage

Skills and Attributes:

• Proficient in English with strong verbal communication skills

• Comfortable with outbound calling and engaging various stakeholders

• Confident, articulate, and persuasive communicator

• Resilient in handling objections and rejection

• Results-driven with a proactive, can-do attitude

Registration No: R23116570

EA License No: 12C6295