Customer Service Representative (Order Processing) (German MNC) #JTL - #1102377

The principal accountabilities of the Customer Service Representative are to perform order administration duties and ensure that customer order requests are processed on a timely and efficient basis. This position will be responsible for supporting the ASIA markets.

KEY RESPONSIBILITIES

1. Responsible for complete order to cash process

2. Process customer orders using SAP S4/Hana system

3. Provide sales support to designated countries, where applicable

4. Coordinate the preparation of shipping documentation to customers

5. Attend to customer complaints

6. Handle customer request for samples

7. Participation in project teams, where applicable, in support of the Business Line strategy

8. Work with Trade Compliance/Foreign Trade organizations to manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant

9. Interact with colleagues from Headquarters, Sales & Marketing, SCM, Accounts Receivables, Credit & Legal teams to follow up on credit and logistics matters

REQUIREMENTS

1. At least 5 to 8 years of work experience in an MNC environment

2. Sound knowledge in logistics and shipping

3. Familiar with export documentation e.g. Letter of Credit, Bill of Lading, Airway Bill, Export Letter of Credit orders, preparation of banking documents using Trade Services online banking system etc.

4. Experienced in using SAP S4/Hana system and MS Office is an advantage

5. Possess excellent communication skills

Interested candidates please send in your resume to:

Topaz Liang Huimin (CEI No. R1104500), email to: [email protected]

EA License No.:99C4599