Account Support, Executive - #1102316

Purpose

●To provide supporting role within the People Solutions (PS) department

●Ensure all aspects of work are conducted in a professional and compliant manner

●Providing support to all clients, including but not limited to processing of censor data in system, handling member processes, payroll file processing, adjudication of claims etc

Key Tasks & Duties and Measurements

Client

•Establish stronger working relationship within the organization and amongst PS team

•Consistently improving relationship and service with clients and contribute towards revenue growth.

•Answer all queries according to company SLA’s (within 24 hours)

•Resolve all queries and requests whilst meeting service level agreements and turnaround standards

Financial Success

•Contribute to team target

•Ensure prompt and accurate invoicing and that clients understand the Lockton cash collection terms, monitor, follow-up and resolve debtor queries in a timely manner to ensure prompt payment of premiums and fees.

Operational Excellence & Innovations

•To process censor data for clients in the system in a timely manner

•To support clients requests within SLA

•To maintain & improve existing turnaround time for all request

•Ensure all activities that are undertaken are compliant with regulation and Lockton’s internal standards and procedures.

•Participate in operational improvement projects.

Talent/People Development & Leadership

•Keep abreast of insurance market and products/coverage developments and communicate to appropriate Associates/clients

Skills & Knowledge

• Accountability

• Can-do attitude

• Customer orientated

• Relationship building and management

• Problem Solving abilities

• Time Management

• Effective communication

• Detail orientated

• Minimum 3 years of insurance administration experience in Employee Benefits would be added advantage Qualifications

• Diploma or NITEC in Insurance or related courses

• Certificates in RES5, M9, M9A, HI, BCP, CGI and PGI will be advantage

Core Attributes (For Support staff)

Provide excellence in service to our clients, our Markets, & our associates

•Takes personal responsibility for managing internal and external client relationships

•Takes pride in and accountability for understanding and exceeding client expectations

•Focuses on adding value

•Delivers what the client expects, knows what they desire, and impresses them by delivering the unexpected

•Written and verbal communication is clear and concise

•Data-driven and analytic, high attention to detail and strong client focus.

Provide commitment to the development of ourselves and our associates

•Attend in house classes and workshops for continuing development

•Attend training programs, conferences or courses to improve present job skills

•Complete all mandatory training within agreed timescales

•Take responsibility for own career and development

•Treat all associates with dignity, fairness and respect

•Represents Lockton well within the community

Drive service excellence, efficiency, and productivity through effective business operational processes

•Demonstrates flexibility to change

•Identifies improvement opportunities, take initiative to resolve problems and thrives on taking ownership of iitiatives with limited oversight.

•Ensures quality is evidenced

•Ensures compliance with relevant legal and regulatory requirements through following Lockton policies and procedures

•Maintains specialised knowledge in order to provide maximum value to the client

•Demonstrates excellent time management skills with the ability to manage multiple priorities under short deadlines.

•Strong analytical and problem-solving skills with ability to interpret complex data sets.