Assistant Manager/ Manager, Customer Service - #1102145

Job responsibilities

· Develop, manage and maintain good account relationship between Zero Spot and corporate clients (existing & potential).

· Achieving volume, profitability and customer satisfaction KPIs by management.

· Generate new business through innovative strategies, negotiate deal terms.

· Conflict Resolution – Quickly assesses escalated problems from clients, takes ownership and hands-on approach to work together with Operations to resolve issues.

· Attend to the customers’ requirements and enquiries.

· Maintain a high level of professional knowledge and skills.

· Provide assistance to other team members as required.

· Tender and provide quotation for new/ renew contracts.

· Do inventory count at hotels for rental customers.

· Do budgeting for rental linen top up.

· Handle customer compensation issues.

· Handle special request from customers.

· Handle customer purchase of linen/ towels.

· Any other responsibilities or duties as directed from time to time.

Jobs requirements

· Minimum of a Diploma or Degree in Business Administrations/ Hotel Management or related field.

· Minimum of 3 to 5 years of relevant experience in account, customer service or related role. Background in operations or process and Hospitality/Hotel Houskeeping is preferred.

· Understand the laundry and customer process to derive best outcomes for both parties.

· Good interpersonal and communication skills.

· Good management skills and analytical skills.

· Well organised, patient and customer oriented.

· High level presentation and marketing experience skills.

· Demonstrate excellent negotiation skills.