EUC Desktop Support (A3) - #1102076

Location: Jurong East

Remuneration: Up to $5,500+ Annual Variable Bonus + Allowances

Contract: 2 Years

Role Summary

The Desktop Support role is responsible for delivering End-User Computing (EUC) support as part of a major endpoint replacement project and ongoing IT operations. This includes IT asset lifecycle management, procurement coordination, and end-user support. The role balances both project execution and day-to-day operational duties to ensure smooth delivery of hardware/software, user support, and compliance tracking.

Job Responsibilities

Project Support

• Assist in creating and refining project presentations, reports, and documentation

• Coordinate stakeholder communications such as EDMs, announcements, and updates

• Track project milestones, deadlines, and follow-up items

EUC Operations & General Support

• Assist with IT device setup, imaging, deployment, and handover to users

• Liaise with vendors, track approval workflows, and maintain compliance records

• Support new hire onboarding (e.g., account provisioning, access setup)

• Provide Level 1–2 support in coordination with vendors for EUC issues

• Monitor and escalate tickets as needed

• Document workflows and create SOPs or user guides for IT services

• Identify opportunities for task automation or process streamlining

IT Asset Management & Software Procurement

• Maintain up-to-date inventory records for hardware and software assets

• Track the full asset lifecycle: deployment, transfer, refresh, decommissioning

• Conduct periodic audits to validate inventory and compliance

• Manage warranty and support contracts for IT hardware

• Process software requests, license renewals, and procurement activities

Qualifications & Experience

• Diploma in any relevant discipline.

• Minimum 2 years of experience in IT support, EUC procurement, or project coordination

Technical Skills:

• Proficiency in Microsoft 365

• Familiarity with ITSM tools (e.g., ServiceNow, Jira)

• Basic knowledge of endpoint management tools such as Intune or SCCM (added advantage)

Soft Skills:

• Strong communication and interpersonal skills

• Excellent multitasking and problem-solving abilities

• Detail-oriented with strong organizational skills

• Ability to handle multiple priorities in a dynamic, fast-paced environment

Only shortlisted candidates will be notified.

Harineshwari Lakxmi | EA Personnel Reg No: R25139423

APBA TG Human Resource Pte Ltd | EA License: 14C7275