Waiter / Waitress - #1101948

Job Summary / Purposes

The Waiter / Waitress is responsible for providing attentive and accurate service to the guests, operating within the guidelines set by the manager. They ensure excellence in customer service through knowledge and passion for the product.

Responsibilities

• Take Orders & Serve Guests

Provide attentive and accurate table service.

• Be a Floor Floater

Move between different sections to assist team members and ensure smooth cafe operations.

• Food Running

Deliver food and beverages to tables in a timely and professional manner.

• Guest Engagement

Engage with customers, recommend menu items and create a welcoming atmosphere.

• Maintain Cleanliness & Organization

Ensure the dining area is always tidy and presentable

• Assist with Set-Up & Closing

Help prepare the cafe for opening and closing duties

• Communicate with the Kitchen & Bar

Ensure seamless coordination between the front and back of house

• Upselling & Promoting Specials

Stay informed about menu changes and promotions. Upsell menu items and promote specials to increase sales.

• Uniform & Grooming Compliance

Adhere strictly to company guidelines on uniform care and personal grooming to ensure a polished and professional appearance that aligns with the brand's image.

• Health & Safety:

Adhere strictly to all health and safety regulations, ensuring a safe and hygienic environment for customers and staff.

The activities described above are listed by way of example and not exhaustively.