IT Service Delivery Lead - #1101751

We are thrilled to introduce an exceptional opportunity with Our multinational client—operating in chemicals, oil, gas, LNG, biofuels, and more—is seeking a skilled and experienced IT Service Delivery Lead to oversee the delivery and performance of critical IT services.

You will play a pivotal role in leading a high-performing team, delivering services aligned with global strategies, and ensuring continuous improvement across service management processes.

Key Responsibilities

Service Delivery & Planning

·         Deliver regional and global IT services as per the defined catalogue

·         Ensure timely support, solutions, and project delivery across all business units

·         Coordinate and plan all team activities in alignment with business timelines, SLAs, and objectives

Service Management & Improvement

·         Monitor IT service management processes and act as the Problem Owner or Process Manager

·         Advise management on innovation and continuous improvement initiatives

·         Drive improvements in IT services aligned with evolving business needs

Team Leadership

·         Lead, mentor, and empower your team to meet goals and grow professionally

·         Promote a high-performance culture and manage team performance, development, and competencies

Stakeholder & Vendor Relationship Management

·         Maintain strong engagement with business stakeholders, suppliers, and joint ventures

·         Ensure high customer satisfaction by aligning IT services with business expectations

·         Manage service delivery contracts and drive cost efficiencies

Budget Management

·         Control IT budget and advise on yearly planning

·         Monitor spending and ensure alignment with global sourcing strategies

Requirements

·         Bachelor’s degree in IT, Computer Science, or related discipline

·         Minimum 5 years of experience in an IT service delivery or leadership role

·         ITIL Foundation certified; LEAN Six Sigma certification is an advantage

·         Microsoft workplace certifications or experience preferred

·         Strong leadership and stakeholder management skills

·         Proven track record of continuous IT service improvement

·         Excellent communication skills in English (both written and verbal)