Sales Administrator - #1101690
JEP Precision Engineering Pte Ltd

Sales Administrator (In-house)
We are seeking a proactive and detail-oriented In-house Sales Administrator to support our sales team in the cutting tools division. The ideal candidate will manage customer inquiries, process orders and coordinate with logistics to ensure efficient sales operations and customer satisfaction.
Key responsibilities and tasks:
· Handle incoming customer inquiries via phone and email regarding cutting tools and related products.
· Prepare and process sales orders, quotations, and invoices accurately and efficiently.
· Maintain and update product codes and inventory levels.
· Coordinate with internal departments (purchasing, logistics, account) to ensure timely order fulfilment.
· Maintain accurate sales records and customer data in the ERP systems.
· Support outside sales representatives with administrative tasks, order updates, and customer communication.
· Follow up on quotations, backorders, and pending deliveries.
· Assist in preparing sales reports, forecasts, and customer feedback summaries.
· Manage warranty claims, returns, and customer complaints professionally and efficiently.
Qualifications & Requirements:
· ITE/Higher NITEC/Diploma in Precision Engineering, Manufacturing, or a related technical field.
· 1 to 3 years of experience in a sales administration or customer service role, preferably within the industrial tools or manufacturing sectors.
· Familiarity with cutting tools and their applications is highly preferred.
· Excellent communication and interpersonal skills.
· Strong organizational skills and attention to detail.
· Ability to multitask in a fast-paced environment.
· Proficiency in Microsoft Office (Excel, Word, Outlook) and any ERP systems.
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