Customer Support Executive - #1101539

ST Engineering Aerospace


Date: 8 hours ago
District: Seletar
Contract type: Full time
Work schedule: Full day
ST Engineering Aerospace

Location: Seletar

Work Hour: 12-hour shift, 8am-8pm OR 8pm-8am

  • Handle customers' demands for aircraft spares and enquiries.

  • Help program to recover any AOG requirement.

  • Follow up on delivery schedule on the exchange or purchase of components.

  • Prepare packing list for delivering of units to customer.

  • Co-ordination of all shipments to the customer.

  • To track all shipped rotables and report accordingly in handover report.

  • Respond to all customer enquiries by emails.

  • Source and execute PO (buy/exchange/loan) for any aircraft component required by the airline operator who has an AOG during off office hour with the approval from PE/PM.

  • Update stock bin location in IMS once item shipped for demand/Replenishment after pre-alert sent. 
    Chase vendor for EDD and hasten on the repair works.

  • Update AWB/Flight details/CLS for all MBH shipping records.

  • Provide quotation to customer for requirements under O&A.

  • Following up quotations, purchase orders and customer requests in a timely manner.

  • Coordinate and follow up on shipments.

Requirement

·       Higher Nitec/Diploma in any fields

·       Good to have relevant experience in customer support in aviation related industry

·       No work experience required

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