Customer Support Executive - #1101539

Location: Seletar

Work Hour: 12-hour shift, 8am-8pm OR 8pm-8am

• Handle customers' demands for aircraft spares and enquiries.

• Help program to recover any AOG requirement.

• Follow up on delivery schedule on the exchange or purchase of components.

• Prepare packing list for delivering of units to customer.

• Co-ordination of all shipments to the customer.

• To track all shipped rotables and report accordingly in handover report.

• Respond to all customer enquiries by emails.

• Source and execute PO (buy/exchange/loan) for any aircraft component required by the airline operator who has an AOG during off office hour with the approval from PE/PM.

• Update stock bin location in IMS once item shipped for demand/Replenishment after pre-alert sent. 
  Chase vendor for EDD and hasten on the repair works.

• Update AWB/Flight details/CLS for all MBH shipping records.

• Provide quotation to customer for requirements under O&A.

• Following up quotations, purchase orders and customer requests in a timely manner.

• Coordinate and follow up on shipments.

Requirement

·       Higher Nitec/Diploma in any fields

·       Good to have relevant experience in customer support in aviation related industry

·       No work experience required