Customer Service Executive - #1100975

Job Description

·       Process Order Management using SAP in SD and MM Modules

·       Work closely with team members from Product Management, Planning, Sales, Finance and Logistics to resolve issues and ensure accurate & timely delivery of orders/samples

·       Coordinate and work closely with service providers (Freight forwarding and warehouse) for proper shipping arrangement

·       Monitor Purchase/Sales orders and update status to ordering parties

·       Proactive communication with Sales/SCM members when change of demand is noticed

·       Reduce operation costs by managing shipment frequency, stock allocation based on full pallet / FIFO rules, stock reservation, etc.

·       Responsible in arranging shipments and documentations for letter of credit accurately

·       Coordinate and prepare full set of shipping documentation

·       Create and maintain master data and price list in SAP

·       Attend to customer enquiries/complaints and coordinate satisfactory reply

·       File documentations promptly and assist in auditing

·       Conducts physical stock count at warehouse

·       Ad-hoc duties assigned by superior

Job Requirements

·       Minimum GCE ‘O’ Level or Diploma in Supply Chain/ Logistics Management

·       At least with 3 years working experience in Logistics environment

·       Knowledge of SAP in SD and MM modules

·       LC experience will be an added advantage

Angela Teh Ling Wei

(CEI No.R1104464)

Recruit Express Pte Ltd  

EA License No. 99C4599)