Customer Service/Operation/Sales Executive (Freight Forwarding) - #1100908

Salary Range: $2000 to $3800
Working hours: 5 days, 9am – 5:30pm
Location: Changi Airfreight Centre, Singapore

Responsibilities

1. Freight Coordination & Execution

• Coordinate inbound and outbound air/sea freight shipments from booking to final delivery.

• Liaise with airlines, ground handlers, transporters, and customs brokers to ensure timely cargo movement.

• Monitor flight schedules and resolve issues related to delays, offloads, or damages.

2. Documentation & Compliance

• Prepare and verify shipping documentation such as air waybills (AWBs), invoices, packing lists, and permits.

• Ensure compliance with Singapore Customs, CAAS (Civil Aviation Authority of Singapore), and other regulatory requirements.

• Maintain accurate records for audits and reporting.

3. Customer Service & Stakeholder Engagement

• Communicate with clients and agents to update shipment status, provide quotations, and resolve inquiries.

• Coordinate with internal departments (Sales, Finance, Warehouse) to meet service standards and customer expectations.

• Act as a point of contact for urgent or time-sensitive shipments, especially perishables or high-value cargo.

4. Operational Efficiency

• Track and trace shipments using freight systems and portals (e.g., Cargowise).

• Propose improvements to standard operating procedures to enhance speed, cost-effectiveness, and accuracy.

• Conduct regular checks to ensure cargo safety, correct labelling, and compliance with Dangerous Goods regulations if applicable.

5. Problem Resolution

• Investigate and handle exceptions such as cargo discrepancies, claims, or delays.

• Provide post-shipment support, including claims processing and corrective action reporting.

• Escalate complex issues to management with proposed solutions.

6. Team & Facility Coordination

• Work closely with warehouse and handling agents at Changi Airfreight Centre to manage loading/unloading schedules.

• Ensure cargo is stored and handled according to airline and regulatory guidelines.

• Support shift coordination and occasional weekend/after-hours operations when required.

Requirements

• Min Diploma or equivalent qualification in Logistics, Supply Chain, or related field.

• At least 3 years of relevant experience in air/sea freight forwarding, preferably in an operations or customer service role.

• Familiarity with the Singapore air cargo ecosystem, including procedures at Changi Airfreight Centre.

• Proficiency in freight systems (e.g., Cargowise, e-Freight, Tradenet, CCN Hub).

• Knowledge of IATA standards, Incoterms, and Dangerous Goods handling (DG certification is an advantage).

• Ability to prepare and interpret documents such as HAWBs, MAWBs, invoices, and permits.

Chan Kai Wen Reg R23114137
THE SUPREME HR ADVISORY PTE LTD
EA No: 14C7279