IT Engineer #Outsource - #1100787

 Our Client, in the IT Industry located in the Central has opening for Outsource IT Engineer (Contract)

• 1 Year Contract Renewable

•  5 Days work week

• Accessible via MRT

• Working hour 7am-4pm

Responsibilities:

• Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.

• Resolve issues that occur outside work hours whenever needed.

• Other tasks and projects as assigned by Manager or Management.

Requirements:

• ITE/Diploma in Information Technology from recognized institutes.

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role for about 4- 5 years.

• Hands-on experience and knowledge in troubleshooting and deploying Windows 10

• Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues

• Hands-on experience and knowledge in troubleshooting users and support of MSOffice products

• Basic support of Office Network, Shared Drive, Wireless, and VPN connectivity

• Basic Support and Troubleshooting of other desktop software used by the office

• Basic support on iPhone / iPad / Android phones

• Knowledge of IT procurement, order and delivery process flow, and protocols

• Ability to work effectively in a multicultural environment

• Ability to deal with ambiguity, negotiation, and unorganized situation

• Ability to leverage available tools such as subscription services, internet, or other online services to support functions

• Continuous self-learning and self-initiating

• Provide support for a general IT request like VC connectivity/ Mobile Email Activation.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage and perform under pressure to meet SLA’s.

• Excellent knowledge of Customer Service best practices.

• Willing to work flexibly and with enthusiasm

Qualified or interested candidates, kindly apply to us in

the FOLLOWING FORMAT to facilitate the short listing process;

Attachment of CV’s in MSWORD FORMAT

Resumes please INCLUDE:

• Personal Particulars

• Education background

• Work experiences in point forms

• All Reasons for leaving

• Current and Expected salary

• Date of availability / Notice Period

**We regret that only shortlisted candidates would be notified.

Your Profile will be kept in our database for more career opportunities.

We wish you all the best in your job search.

Hou Shenglong

Reg No: R1435754

EA No: 19C9570