Customer Operations Executive - #1100721

Responsibilities:

Order Processing Functions:

• Acknowledge and manage distribution of Purchase Order (PO) that are received through central channels or different sources. 
• Review PO against quote or agreement to ensure contents matches the offer and terms. Resolve any discrepancies found in PO and request customer to make amendment.
• Liaise with Sales team for the work order processing instruction of order fulfillment.
• Conversion of PO into Sales Order (SO) through system and ensure the accuracy of data entry. 
• Coordinate with Document Controller (DC) / Engineer to ensure timely completion of drawings.
• Processing of Work Order (WO) or Purchase Requisition for customer order fulfillment.
• Follow up with Production or Procurement for WO / Purchase Requisition consent date and ensure timely completion or receiving of order.
• Provide confirmation and delivery schedule of goods to the customer.
  Update customer on the changes to the delivery schedule of their order.
• Planning of shipment schedule and liaising with Logistic department on goods delivery and shipment services.
• Ensure the accuracy of invoice information against customer PO and logistic arrangement are met to customer requirement. 
• Update shipment details to the customer upon completion of delivery.
• Monitor stock level (especially high runner products) of Finished Goods (FG). Trigger for any stock replenishment when running low.
• Posting of invoice to the customer designated portal / email / post mail.

Sales Support Functions:

• Issue & submit RFQ to RFQ team for costing.
• Create quotation and follow up on the order status for the quotation with customer & sales team.
• Issue and create PDRF in GSS system to EQT Engineering from RFQ checklist (RFQ Tool) given by Sales.
• Propose appropriate solutions to address customer queries based on sales or customer management knowledge.
• Update sales and customer on order delivery status.
• Assist in resolving orders related to customers’ feedback & complaints.

Administrative Functions:

• Working on Improvement Projects assigned by superior.
• Generate various weekly / monthly & quarterly reports.
• Prepare and submit commission report for sales agents.
• Track and ensure closure of outstanding documents like Open SO (Books) / Progress Invoices & Shipments
• Ensure the posting of customer invoices is to be done on the same day or the next working day after the delivery. 
• Ensure any change of order control processes are completed according to procedure.

Requirements:

• Minimum Diploma or equivalent.
• Knowledge of order processing, supply chain & inventory management.
• Proficiency in MS Office.
• Systematic co-ordination & follow up skills.
• Great communication and interpersonal skills.
• Added advantage to have ERP software knowledge and presentation skills.

Only shortlisted candidates will be notified.