IT Support/ Desktop Support - #1100208

Key Responsibilities:

• Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.

• Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.

• Provide technical assistance for operating systems, applications, and other software tools.

Hardware and Software Installation:

• Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.

• Install and configure operating systems, software applications, and updates.

• Set up and configure network printers and other peripherals.

System Maintenance and Monitoring:

• Perform routine maintenance tasks such as system updates, patches, and antivirus scans.

• Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.

• Manage user accounts, permissions, and access levels as per company policies.

Documentation and Reporting:

• Maintain accurate records of hardware inventory, software licenses, and configurations.

• Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.

• Generate reports on system performance, incidents, and resolutions for management review.

Collaboration and Training:

• Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.

• Provide training and guidance to end-users on basic IT operations, software usage, and best practices.

• Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.

Qualifications and Skills:

• Nitec / Diploma Information Technology, or related field (or equivalent work experience).

• Knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office suite, etc.).

• Familiarity with hardware components (desktops, laptops, printers, peripherals) and troubleshooting techniques.

• Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.

Surin Su Sandar Win

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

EA Personnel Registration Number: R23117721

We regret that only shortlisted candidates will be contacted.