Customer support Executive [Japanese speaking | Up to 4,500] - #1100205

[JOB ID:1041832]

Responsibilities:

• Provide good advice on all travel related matters including but not limited to airfares, visas, travel insurance and other relevant information pertaining to corporate customer’s specific travel requirements
• Issue all relevant documentation for corporate customer’s travel arrangements, including but not limited to tickets, itineraries, vouchers and other documents as required
• Ensure all data are correctly entered into the reservation system and mid office system for accurate global data reporting purpose
• Maintain high level of service standards and consulting skills by offering dedicated customer service and constantly monitoring changes that occur within the travel industry
• Any other ad-hoc duties assigned

Requirements:

• Previous ticketing experience (i.e. Airline ticket reservation) in a B2B travel agency or other similar industries (e.g. Airline/Travel/Tourism)
• Proficiency in English and Japanese language to liaise with internal and external Japanese speaking stakeholders and client
• Able to be on standby to respond to client emergencies, sudden changes in reservation, etc.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Masami Dan
EA Personnel Registration Number: R25129542
EA License No: 07C5771
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