Customer Service Coordinator - #1100008

Key Responsibilities

•  Daily order taking from customer and issue delivery orders for production and delivery

• Co-ordinate with customers on orders and processing of all shipping documents

• Co-ordinate and raise documents for exports from Singapore and track inventory as well as support license renewal process

• On-time invoicing for orders delivered and liaise with account to ensure on time month end closing  

• Co-ordinate with credit control on monitoring of account receivable and support Sales manager on collection.

• Manage customer complaints and liaise with sales/logistic/production

• Work with sales director on product forecast

• Prepare weekly sales report and support in tracking sales performance

• Provide marketing support to sales team on promotional collaterals, seminars, conferences and other promotional events.

• Provide secretarial support to sales team to support sales tracking on action plan and result achievement

• Perform such other duties which may be assigned by supervisor

Qualifications & Competencies

• Minimum GCE O Level education or equivalent.

• Minimum 3 years of relevant experience

• Good working knowledge of SAP applications

• Competent in Microsoft Office applications (Word, Excel & PowerPoint)

• A good team player able to interact with people from all levels.

• Good communication and interpersonal skills