IT Support Executive - Manufacturing Industry - #1099938

Company Benefits & Incentives
Career Progression Opportunities!
Attractive Salary Package
Working days: 5 days

IT Support Executive / 5 days / Manufacturing Environment / Infrastructure + Server system support

Job Scope:

1. IT Infrastructure Support

• Maintain and troubleshoot hardware (PCs, printers, barcode scanners, etc.)

• Support network infrastructure: LAN/WAN, switches, routers, Wi-Fi

• Ensure servers and data storage are running smoothly (file servers, domain controllers)

2. System Administration

• Manage user accounts, email, Active Directory, file permissions

• Monitor IT security (antivirus, firewalls, data protection policies)

• Perform regular backups and ensure disaster recovery plans are in place

3. Manufacturing/Production System Support

• Provide technical support for MES (Manufacturing Execution Systems), ERP, or factory-specific systems

• Troubleshoot machine-PC communication issues (e.g., PLCs, IoT devices)

• Ensure system uptime to minimize production downtime

4. Software & Application Support

• Install, configure, and maintain standard and custom software

• Provide technical support to end-users

• Liaise with software vendors for updates, bugs, or new implementations

5. IT Policies and Compliance

• Implement and enforce IT policies, data protection, and access control

• Support ISO/IEC 27001 or other relevant compliance needs if applicable

6. User Support & Training

• Act as the first point of contact for IT-related issues

• Provide training or guidance to staff on using systems or software

7. Reporting & Documentation

• Maintain IT asset inventory

• Prepare incident reports, maintenance logs, and update manuals

• Support audits and provide technical documentation

Requirement

• Diploma or Degree in Information Technology, Computer Science, Engineering, or related field

• 1–3 years of experience in IT support, networking, or systems administration

• Experience in a manufacturing or factory environment is a plus

• Knowledge of:

  • Windows OS (client & server)

  • Network support (LAN/WAN, TCP/IP, routers, switches, Wi-Fi)

  • PC setup and troubleshooting

  • Basic server administration (Active Directory, file sharing, backup)

  • IT security (antivirus, firewalls, user access control)

• Familiarity with:

  • ERP/MES systems

  • Printers, scanners, barcode systems

• Willing to learn and adapt to new systems or factory technologies

• Willing to do on-site support in production areas

• May require after-hours or weekend support during downtime or system issues

Interested applicants can send your resume to kylergan.supreme(gmail.com) and allow our Consultants to match you with our Clients. No Charges will be incurred by candidates for any service rendered.
The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683